🎓📞

How to Use AI Call Simulation

Master your phone skills with realistic AI-powered practice calls.
Get instant feedback and improve your performance.

🗣️ Voice-to-Voice
🤖 AI-Powered
📊 Instant Scoring
💡 Coaching Tips
🚀 Start Simulation

🎯 What is AI Call Simulation?

The AI Call Simulation is a cutting-edge training tool that lets you practice real customer phone calls in a safe, judgment-free environment. You'll speak directly with an AI customer using your voice, just like a real call. The AI responds in real-time based on what you say, creating a realistic conversation experience.

Why use it? Practice builds confidence. The more calls you do, the more comfortable you'll become handling different customer situations. Plus, you get instant feedback on your performance with detailed scoring and coaching tips.

📋 Step-by-Step Guide

1
Access the Simulation Page
Navigate to the AI Practice page using the navigation menu at the top, or go directly to training.rightawayhome.com/simulation.html
2
Choose Your Scenario
You'll see 14 different scenario cards to choose from. Each represents a different type of customer call (emergency repairs, sales calls, upset customers, etc.). Click on any scenario card - it will highlight to show it's selected.
💡 Tip: Start with scenarios you feel most comfortable with, then gradually try more challenging ones.
3
One-Click Launch
Simply click on a scenario card once - that's it! The system will immediately prepare your call. No need to click a separate "Start Call" button anymore.
4
Allow Microphone Access
Your browser will ask permission to use your microphone. Click "Allow" - this is required for the voice conversation to work.
🔒 Privacy: Your voice is only used during the call and is not recorded or stored permanently.
5
The Incoming Call Screen
You'll see a full-screen "Incoming Call" display showing the company name (Right Away Home Services) with a pulsing animation. This simulates receiving a real customer call. Click the green "Answer Call" button when you're ready.
6
The AI Speaks First
After you answer, the AI customer will start speaking. You'll hear their voice through your speakers/headphones. Listen carefully to what they say - they'll describe their problem or situation based on the scenario you chose.
🎧 Important: Your microphone is automatically muted while the AI is speaking to prevent audio feedback. You don't need to do anything - just listen.
7
Your Turn to Speak
When the AI finishes speaking, your microphone automatically unmutes. Start speaking naturally - you don't need to click any buttons. The system captures everything you say and sends it to the AI.
💬 Natural Conversation: Speak as you would on a real call. Use proper greetings, ask questions, provide solutions, and follow your training.
8
Follow the Live Transcript
Watch the transcript box during the call. It shows everything both you and the AI customer say in real-time. This helps you keep track of the conversation and ensures everything is being captured correctly.
9
End the Call
When you feel the conversation is complete (usually after 2-5 minutes), click the red "End Call" button. The system will process your performance and generate your results.
10
Review Your Results
You'll see your overall score, pass/fail status, and detailed breakdowns across 6 key performance areas. Read the coaching feedback carefully - it provides specific suggestions for improvement based on your actual conversation.

🎭 All Available Scenarios

We offer 14 different customer scenarios to practice with. Each scenario presents unique challenges and conversation dynamics:

❄️
HVAC Repair - Broken AC
Customer's air conditioning stopped working in summer heat
😠
Upset Customer - Bad Experience
Frustrated customer had poor service and wants resolution
🔧
Maintenance Agreement Sale
Potential customer interested in preventive maintenance plans
💧
Plumbing Emergency - Water Leak
Urgent situation with active water leak requiring immediate help
🔥
Heating Emergency - No Heat in Winter
Family without heating system during cold weather
🚿
Water Heater Installation Quote
Customer needs replacement water heater and wants pricing
💰
Price Objection - Too Expensive
Customer thinks quoted price is too high, needs value explanation
🏠
New Customer - First Time Caller
Brand new customer calling for the first time, needs guidance
⚙️
Annual AC Maintenance
Existing customer scheduling routine preventive maintenance
🔌
Electrical Issue - Safety Concern
Customer experiencing electrical problems and worried about safety
🇪🇸
Spanish-Speaking Customer
Customer speaks primarily Spanish, may need translation assistance
👴
Elderly Customer - Patient Guidance
Senior citizen needs extra patience and clear explanations
⏰
After-Hours Emergency
Customer calling outside business hours with urgent problem
🏢
Commercial Client - Large Property
Business owner with commercial property HVAC needs

📊 Understanding Your Results

After each call, you receive a comprehensive performance report. Here's what each metric means:

Performance Metrics Explained

🎯 Overall Score
Your total performance across all categories. 75% or higher is passing.
👋 Greeting & Introduction
How well you opened the call with proper company greeting and professionalism.
🎧 Active Listening
Did you listen to customer needs, ask clarifying questions, and show empathy?
💡 Problem Solving
Your ability to identify issues and provide appropriate solutions.
📋 Process Following
Did you follow company procedures, protocols, and best practices?
😊 Customer Service
Your tone, patience, professionalism, and overall customer care quality.
✅ Call Closing
How well you wrapped up the call with next steps and proper conclusion.

Coaching Feedback: Below your scores, you'll see detailed coaching feedback. This is personalized based on your actual conversation and provides specific examples of what you did well and where you can improve. Take time to read and reflect on this feedback before your next practice call.

💡 Tips for Success

🔧 Troubleshooting Common Issues

❌ Microphone Permission Denied
Solution: Go to your browser settings and enable microphone access for this website. In Chrome: Click the lock icon in the address bar → Site settings → Microphone → Allow. Then refresh the page.
🔇 Can't Hear the AI Customer
Solution: Check that your speakers/headphones are on and volume is up. Also verify your browser tab isn't muted (look for a speaker icon on the tab).
🎤 AI Can't Hear Me
Solution: Make sure your microphone is working and not muted. Test it in another app. Check that you granted microphone permission. Try speaking a bit louder or closer to your microphone.
⏸️ Call Seems Frozen
Solution: Check your internet connection. If connection is stable, try ending the call and starting a new one. If problems persist, refresh the page and try again.
📄 Blank Page or Not Loading
Solution: Try refreshing the page (Ctrl+R or Cmd+R). Clear your browser cache. Try a different browser (Chrome or Firefox recommended). Make sure you're logged in.
🔄 Need to Login Again
Solution: Make sure you're logged in at training.rightawayhome.com/login.html. The simulation requires authentication to track your progress.
Ready to Start Practicing?
Jump into your first AI call simulation now and start building your skills!
🚀 Start Simulation
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